Trust Profiles FAQ

Welcome to our FAQ section! We have collected all kinds of questions you might have about deemly. If you cannot find an answer to your most pressing questions, please write us at support@deemly.co – we will get back to you as soon as possible.

Where can I use my deemly score

We are working hard to get more platforms up and running with the deemly score so you can make use of your score where you need it. For now you can use it on the following platforms:

All of Nederlands share

Lær noget nyt

Coming soon

Barqo

RVezy

There are many more to come 🙂

How do I verify my identity with a government ID card?

We will ask you to take a photo of a government-issued identity card and upload it. This could be a passport, driver’s license or ID card. That it is. We will verify your ID card within 24 hours and you will receive an email then approved. If we can not approve your ID we will reach out.

All images are stored securely in our servers for the duration of your verification and as long you have a Trust Profile with deemly.

How the deemly score is calculated

There is a lot of work, mathematical models and coding magic behind the deemly score. Generally speaking, our algorithms are designed to combine all the ratings from your connected accounts and create one aggregated score.

The deemly score does not simply sum up your ratings but weighs the ratings according to different paradigms, for example time (so new ratings are rated slightly more important than old ratings) as well as variance, say you have twelve “5 star”-ratings and ten “1 star”-ratings, the overall rating seems less trustworthy due to the big gap. Unless there is a time line and a development from one to the other.

Many platforms have different review and rating systems and we work hard to balance them out. If we take airbnb for instance you as a person only get reviews, but your listings receive ratings as well. We also work to accommodate for this.

You might receive a deemly score higher or lower than expected but there is more math behind than the eye can see and we work hard to give you a balanced score. As deemly grows, so will the magic behind our algorithm. At first, the deemly score will be calculated by some complex math brainwork and statistical best practice models. Over time, our algorithms will get more and more sophisticated since we can implement deep data connections and statistical analysis. This means that we will never stop improving our grasp on what constitutes trust and trustworthiness. In other words, your score might change over time.

We do not have direct access to all platforms data, so here at deemly you will in some cases be asked to input your rating manually (we have marked them as “manual input” ) in the list. You will enter your average rating from the platform, how many reviews its based on, a link to your profile, so we can check it and finally you can enter a single written review if you like. We will check up in your input and approve it if all adds up.

You can find a full list of the potential rating and review data sources here.

I’m worried about my privacy - What data can you access and what do you do with it?

When you set up your deemly profile, we will ask you to connect with:

  • Social media platforms to verify your account and to add some fun to your profile
  • Sharing economy platforms to pull your ratings and reviews in order to calculate your deemly score

No matter which platform or profile you connect, one thing always stays the same: We will NEVER sell your information or give it away to third parties. Your data is safely encrypted and will only be used to calculate your deemly score or to populate your deemly profile.

Whenever we ask you to log in to a platform in order to connect it to your deemly profile, we do so because we want to integrate your reviews and ratings in your deemly score. We will NEVER EVER store your log-in information, profiles or your passwords. We pull each of your ratings and reviews once to calculate your deemly score – whenever a review or a rating is added on one of your platforms, our algorithm will add it to your deemly score. Here you can read more about how your deemly score is generated.

What data do you collect from my social media profiles?

To validate your deemly profile, we ask you to connect at least one social media profile to prove that you are an actual human being. Also, with your public information from your social profiles, you can make your deemly profile look more personal and colorful. We will NEVER post anything about you on any platform or social media site!

When you connect your Facebook profile, we ask for the following information:

  • Public profile: We will access your public information, which includes your name, your gender, your birthday the way you publicly display it, your public profile picture and your public cover photo.
  • Current city: To add your location to your deemly profile and make it more meaningful for you.
  • Birth day:  This will never be shown on your public profile and is another way for us to validate you.
  • Gender: This will never be shown on your public profile and is another way for us to validate you.
  • Friend list: To enable you to find your facebook friends who also use deemly. We will not access any information about your friends.

 When you connect your Google profile, we ask for the following information:

  • Basic profile information: Your public profile information, which includes your name, your birthday the way you publicly display it, your gender, your public profile picture, your language and your public cover photo.
  • Who you are on Google: Your name and profile picture as it appears on your public Google profile and your e-mail address.

How can I connect a platform or a social media profile to my deemly profile?

After you have successfully set up your deemly profile, you can easily connect it with sharing economy platforms and your social media profiles. Here you can find a link to all our partners and see, which sharing economy platforms you can add to your deemly profile.

To connect a profile, simply press the social media or platform buttons on your deemly profile, enter the requested information, lean back and rejoice at your deemly score.

Do I have to pay for my score or my profile?

No, using deemly and your deemly score is free and will stay free. However, if you want to buy us a drink or share some cake with us, you can find us at our office.

How do you make money, if the profiles are free - will you sell me out?

We make our money by selling access to our  technology as well as our interface to platforms in the sharing economy – meaning you can use your Trust profile on platforms across the web. Platforms can profit from a higher level of trust, which makes interaction easier and helps to raise platform activity. So we will never sell any private information – you can trust us with your data.

But still, you might think: “How can a start-up like you survive without selling our information?” We got a spot in the thinkubator accelerator program 2016. We also raised seed investment from Danish venture capital firm Syddansk Teknologisk Innovation. Last but not least, we act very responsibly with our budget and have a great business plan!

How is the deemly score generated?

There is a lot of work, mathematical models and coding magic behind the deemly score. Very generally speaking, our algorithms are designed to combine all the ratings from your connected profiles and create an aggregated score. The deemly score does not simply sum up your ratings but weighs the ratings according to different paradigms, for example time (so new ratings are rated slightly more important than old ratings).

But that is not all: As deemly grows, so will the magic behind our algorithm. At first, the deemly score will be calculated by some complex math brainwork and statistical best practice models. Over time, our algorithms will get more and more sophisticated, since we can implement deep data connections and statistical analysis. This means that we will never stop improving our grasp on what constitutes trust and trustworthiness. 🙂

I have an idea for deemly, how can I get in touch?

If you have any ideas as to how we can make deemly even better, please feel free to write us an e-mail at support@deemly.co, contact us via facebook. We also accept carrier pigeons and bottled messages – just make sure your comments get to us!

Can I disconnect a profile or platform from deemly?

Yes, of course you can. You can easily disconnect a platform or social profile by looking up your connected accounts on your deemly profile and then withdrawing the connections you don’t want to have anymore.

If you are logged into deemly with your facebook or Google account, deleting your social media profile might mean that you get locked out of your deemly account. In this case, we will ask you to log in again using your email address and a new password, so your profile is disconnected from the social media account you used before.

What can I do if I am not happy with my deemly score?

Setting up your deemly score is very easy, but like with all good things, your reputation deserves work. The more trust you have earned on different platforms, the higher your deemly score will get because it reflects your trustworthiness. The deemly score is an aggregated score reflecting actual experiences and ratings – so we do not offer “pay-outs” that might falsely improve your score.

When you want to improve your reputation, you can:

  • Connect more platforms with reviews (this will add extra ratings to your personal score and (hopefully) improve it)
  • Be active and collect more good reviews on your connected platforms

A word of advice: Be patient and treat your reputation well. The most important thing for your deemly score is that you can use it to prove your trustworthiness – and since it is your digital reputation, treat it like you would treat all your relations and connections: with care and honesty. Your score will rise when you collect nice ratings and interact – trust us! 😀

Who can see my deemly Trust Profile?

Per default your Trust profile and deemly score is public and anyone can see it, when they click on your public profile page. For the score to be trustworthy, transparency is important, which means that you cannot hide certain ratings when you have connected platforms to your profile. Of course, you can disconnect platforms again. Your public profile will also display how many platforms you have connected to your profile.

You can also control whether to show images, links to your platforms and social media and how to display your name under the Privacy Settings on the Edit Profile Page

How can I delete my deemly profile?

Your deemly score is calculated by a complex algorithm, using data that is encrypted for your safety – which also means that a complete discard of your information requires more than a single step. Get in touch with us at support@deemly.co if you want us to delete all your information and we promise to do so as soon as possible!

Someone posted a false review about me, how can I fix this?

Your deemly score is designed to display your trustworthiness, so it is important for us that only real ratings and reviews are taken into account.

However, we do not have direct access to our partner platforms, so we cannot fix fake reviews right away. We would recommend talking to the platforms first, because you want to deal with this problem at the source. Of course, we want to help you in any way we can. If you cannot resolve a wrongful rating yourself even though you tried, please write us an e-mail to support@deemly.co.

Can people rate me on deemly?

Simply put: No. deemly is a reputation site combining your ratings and reviews across sharing economy platforms which you have connected to your profile. In other words, your deemly score reflects your trustworthiness and thus, your deemly profile itself cannot be rated by other users. Your personal score is a rather clever set of algorithms and features making your combined reputation usable whenever you interact online.

Jens Farvig Thomsen

Co-Founder & CPO

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